An AI front desk for your auto repair shop
See how Exydio could help an auto repair shop answer the phone from under a car, take vehicle details before the visit, book around bay capacity, and keep customers updated on estimates and pickup.
Half your calls are "is it ready?", and they cost you the other half
A repair shop's phone has two kinds of caller: people who want work done, and people whose car is already with you asking when it will be finished. The second group is larger, more frequent, and generates no revenue at all, but every one of those calls pulls a tech out from under a car.
The result is a shop where the phone is either interrupting billable work or going unanswered. Both are expensive. A tech breaking off mid-job loses more than the two minutes on the call, and the new customer who could not get through has already rung the shop down the road.
Garages tend to assume the phone is just part of the job, an overhead nobody can do anything about. It is worth noticing that most of those status calls exist only because nobody told the customer anything. The call is not the problem. The silence that prompted it is.
Exydio removes both halves. Status questions get answered from the job record, and customers are told when the estimate is ready and again when the car is done, so most never ring at all. New callers get the make, model and symptom captured and a diagnostic booked against real bay capacity. Your techs stay under the cars.
What one missed call costs you
Half the calls a shop takes are "is it ready yet?". Every one of those pulls a tech off a car, and the new-customer call that comes in behind it goes unanswered.
What Exydio handles for a auto repair shop
- Answers the phone while your techs are under the hood
- Takes make, model and symptom before the car arrives
- Books diagnostics and repairs around your bay capacity
- Tells customers when the estimate is ready and the car is done
The calls it answers
Real questions auto repair shops get, handled without anyone stopping what they are doing.
- “Is my car ready yet?”
- “How much for a diagnostic?”
- “Can you look at it today?”
- “Do you work on European cars?”
What it captures on every call
So the job arrives ready to work, not as a name and a number to call back.
- Make, model, year and mileage
- The symptom, and when it happens
- Whether they can leave the car
- Contact for the estimate approval
One inquiry, start to finish
Follow a single customer from the call you missed to the one who comes back. This is an example scenario.
- 01
The lead that got away
A customer wants to know if the part came in. That's the fourth call this morning, and you're under a car.
- 02
You describe the business
The work you take on, your hourly rate, which jobs need the car overnight, and how far out you are booked.
- 03
Your front desk goes live
Your shop has a real site, and the phone gets answered while both bays are full.
- 04
The first one it books
Someone calls about a check engine light. The agent takes the make, model and symptom, and books the diagnostic.
- 05
The follow-up runs itself
Customers hear when the estimate is ready and when the car is done, and service history stays with the vehicle.
Questions auto repair shops ask
- Can it stop the "is it ready?" calls interrupting the bay?
- Yes. It answers those from the job status, and pushes an update when the estimate is ready and again when the car is done, so most of them never need to ring.
- Will it book work I cannot take?
- You list the makes and jobs you handle. Anything outside that it declines rather than putting a car you cannot fix in your bay.
- Does it book around bay capacity?
- It books against your real capacity, including which jobs need the car overnight, so the diagnostic slot it offers is one you can actually work.
Exydio also works for
Stop losing the calls you cannot take
Describe your auto repair shop once. Exydio builds the site, answers the phone, books the work, and handles the follow-up from there.
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