Program description
Exydio sends transactional appointment notifications by SMS on behalf of the service businesses that use our platform. Messages are limited to:
- A booking confirmation, or a notice that the booking request was received and is awaiting confirmation
- Reminders about 24 hours and 2 hours before the appointment
- A notice if the appointment is cancelled
Messages may include a link you can use to view, reschedule, or cancel your booking. This is not a marketing program. We do not send promotional or advertising messages through it.
How you join
You are added to the program only after giving express consent. Consent is collected verbally during the booking call. This is the exchange, word for word:
- Agent
- "As part of your booking, Bob's Plumbing can send you automated text messages with your appointment confirmation and reminders - typically three messages per appointment. Message and data rates may apply, depending on your mobile phone plan. At any time you can reply HELP for help or STOP to opt out completely. Would you like to receive these text messages?"
- Caller
- "Yes."
- Agent
- "Great - you will receive a confirmation text shortly."
"Bob's Plumbing" is an example. The agent speaks the name of the business you called.
Text messages are sent only if you explicitly agree. If our records already show you previously opted in at that number, the agent does not re-ask. Consent is not a condition of booking an appointment or of any purchase. If you decline, your appointment is still booked and you simply receive no text messages.
The consent exchange is also published, with an image of it, on our SMS opt-in page.
Message frequency
Message frequency varies, and depends on how many appointments you book. Each appointment generates typically three messages: one confirmation and two reminders, plus a notice if the appointment is cancelled.
Cost
Message and data rates may apply. Exydio does not charge for these messages, but your mobile carrier's standard messaging and data rates apply. Contact your carrier for details of your plan.
Opting out
Reply STOP to any message to be removed from the program immediately. You will receive one confirmation message, and no further messages after that. You may rejoin at any time by replying START, or by giving consent again the next time you book.
Getting help
Reply HELP to any message for assistance, or contact us at support@exydio.com or (213) 934-4410.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is subject to network availability and is not guaranteed.
Privacy
We handle your mobile information in accordance with our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.