An AI front desk for your dental practice
See how Exydio could help a dental practice answer after-hours calls, take new patient details before the visit, book around chair time, and bring patients back for their recalls.
An empty chair is the most expensive hour in the practice
A dental practice carries heavy fixed costs: the surgery, the equipment, the nurses, the sterilisation. Those costs run whether a chair is occupied or not, which makes an unfilled hour genuinely expensive in a way it is not in most businesses.
Chairs empty for two predictable reasons. Recalls that nobody chases, so patients drift past their six-month check and quietly stop coming. And urgent calls arriving on a Sunday, when a crown comes off or a tooth chips and the answerphone says the office opens Monday at eight, so the patient rings an emergency practice instead.
Practices tend to assume patient calls are too sensitive to handle any other way. Anything clinical certainly is. But asking whether someone is a new or existing patient, what the problem is, how urgent it feels and which plan they are on is reception work, and it is the work that decides whether the chair gets filled.
Exydio answers evenings and weekends, flags what you have defined as urgent rather than burying it in a routine slot, takes new patient details before they arrive, and books around real chair time. Six-month recalls go out on their own, which is the single most reliable way to keep the diary full.
What one missed call costs you
A recall that nobody chases is a chair that sits empty, and an empty chair in a practice with fixed overheads is the most expensive hour of the week.
What Exydio handles for a dental practice
- Answers evening and weekend calls, and flags the urgent ones
- Takes new patient details before they arrive
- Books around chair time and procedure length
- Sends six-month recalls and reminders that cut no-shows
The calls it answers
Real questions dental practices get, handled without anyone stopping what they are doing.
- “Are you taking new patients?”
- “Do you accept my plan?”
- “I have chipped a tooth, can I be seen today?”
- “How much is a check-up and clean?”
What it captures on every call
So the job arrives ready to work, not as a name and a number to call back.
- New or existing patient
- Reason for the visit, and urgency
- Plan or coverage questions to check
- Preferred days and times
One inquiry, start to finish
Follow a single customer from the call you missed to the one who comes back. This is an example scenario.
- 01
The lead that got away
A patient's crown comes off on a Sunday. Your voicemail says the office opens Monday at eight.
- 02
You describe the business
Your treatments, chair time per procedure, what counts as urgent, and the plans you accept.
- 03
Your front desk goes live
Your practice site is live and the line is answered on evenings and weekends.
- 04
The first one it books
A new patient calls about a cleaning. The agent takes their details, answers coverage questions, and books the chair.
- 05
The follow-up runs itself
Six-month recalls go out on their own, reminders cut no-shows, and every patient history stays in one record.
Questions dental practices ask
- Does it handle urgent calls differently?
- You define what counts as urgent, and those get flagged to you rather than dropped into the next routine slot.
- Will it give clinical advice?
- No. It takes the symptom, flags urgency by your rules, and books the appointment. Clinical judgement stays with the practice.
- How do recalls work?
- Patients are nudged when their six-month check is due, which is the single most reliable way to keep chairs full.
Exydio also works for
Stop losing the calls you cannot take
Describe your dental practice once. Exydio builds the site, answers the phone, books the work, and handles the follow-up from there.
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