An AI front desk for your appliance repair business
See how Exydio could help an appliance repair business answer calls from behind a machine, capture the make, model and fault before the visit, book around your route, and follow up once the job is done.
The model number that decides whether the job makes money
Appliance repair is a trade where profit is decided before you leave the unit. Arrive with the right part and the job is one visit and one invoice. Arrive without it and you have spent fuel and an hour to book a second appointment you will not charge extra for.
The problem is that the call telling you which part to bring comes while you have your arm inside a washing machine. It goes unanswered, or it gets answered so briefly that all you write down is a name, a number and "fridge not cold", which tells you nothing about which compressor relay to load.
Nobody in this trade thinks of the phone as a diagnostic tool, but that is exactly what it is. The customer is standing in front of the appliance with the model sticker inside the door. They will happily read it out. They just need somebody on the other end asking for it.
Exydio asks. It takes the appliance type, the make, the model and the fault while the customer is still next to the machine, checks the brand is one you service, and books the visit around your route rather than dropping it wherever there is a gap. You load the van once, and the repair stays attached to that appliance for the next time it fails.
What one missed call costs you
The difference between a profitable job and a wasted trip is knowing the model number before you leave. A call that goes to voicemail gives you neither the job nor the part.
What Exydio handles for an appliance repair business
- Answers while you are behind a machine
- Takes make, model and fault so the right part is in the van
- Books visits around your route, not just your calendar
- Reminds the customer and keeps repair history by appliance
The calls it answers
Real questions appliance repair businesses get, handled without anyone stopping what they are doing.
- “Do you fix Samsung fridges?”
- “What is your callout fee?”
- “How soon can someone come?”
- “Is it worth repairing or should I replace it?”
What it captures on every call
So the job arrives ready to work, not as a name and a number to call back.
- Appliance type, make and model
- The fault, and what it is doing now
- Age and whether it is under warranty
- Address and access for the van
One inquiry, start to finish
Follow a single customer from the call you missed to the one who comes back. This is an example scenario.
- 01
The lead that got away
A fridge stops cooling on a Friday night. The food is the first worry and your voicemail is the second.
- 02
You describe the business
The brands you service, your callout fee, your radius, and which repairs you carry parts for.
- 03
Your front desk goes live
Your site is live and the phone is answered while you are shoulder deep in a washing machine.
- 04
The first one it books
Someone calls about a dryer that will not heat. The agent takes the make, model and fault, then books the visit.
- 05
The follow-up runs itself
The customer gets a reminder, you get the model number before you load the van, and the repair stays on that appliance record.
Questions appliance repair businesses ask
- Why does it ask for the model number?
- So you can load the right part before you drive out. A second visit for a part you could have brought is the most expensive thing in this trade.
- Can it turn away jobs I do not take?
- Yes. You list the brands and appliance types you service, and it politely declines anything outside that rather than booking you a job you cannot do.
- Does it handle "should I just replace it?"
- It gives the guidance you set, usually your callout fee against typical repair cost, and books the diagnostic if they want a proper answer.
Exydio also works for
Stop losing the calls you cannot take
Describe your appliance repair business once. Exydio builds the site, answers the phone, books the work, and handles the follow-up from there.
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