An AI front desk for your moving company
See how Exydio could help a moving company quote jobs while crews are on a load-out, capture the details that make an estimate accurate, book the date, and keep customers informed through the move.
Why movers lose the jobs they were best placed to win
Removals is a business of spikes. Month end, weekends, and the summer are when everybody moves, which means your busiest hours are also the hours the phone rings hardest. Both crews are out on a load-out, the trucks are full, and nobody has a free hand.
Meanwhile the person calling has a completion date and is ringing three firms in a lunch break. They are not comparing carefully. They book the one that answered, took their details, and sounded like it had capacity. Every call that rolled to voicemail on the last Saturday of the month was a job you could have done.
Movers tend to assume a quote needs a survey, so there is no point answering unless someone can properly assess the job. But the first call is not the survey. It is the point at which you either capture the addresses, the floors, the access and the date, or lose the customer to a firm that did.
That is what Exydio does while the truck is loading. It takes both addresses and the floor at each end, asks about stairs, lifts and parking, checks the date against your real truck availability, and books the estimate. The crew arrives knowing about the third-floor walk-up, and the customer never had a reason to call anyone else.
What one missed call costs you
Moving enquiries are won in the hour. People call three companies on a lunch break and book the one that picked up, which on the last weekend of the month is never the one with both crews out.
What Exydio handles for a moving company
- Answers quote calls while both crews are on a job
- Takes addresses, stairs, elevators and parking access up front
- Books estimates and move dates around truck availability
- Confirms the day before and keeps the move history on file
The calls it answers
Real questions moving companies get, handled without anyone stopping what they are doing.
- “How much to move a two-bedroom across town?”
- “Do you have anything on the 30th?”
- “Do you do packing as well?”
- “Can you take a piano?”
What it captures on every call
So the job arrives ready to work, not as a name and a number to call back.
- Both addresses, and the floor at each end
- Stairs, elevator or ground floor
- Parking and how close the truck can get
- Date, flexibility and anything oversized
One inquiry, start to finish
Follow a single customer from the call you missed to the one who comes back. This is an example scenario.
- 01
The lead that got away
It is the last Saturday of the month and both crews are out. Four quote calls come in. Three book with whoever answered.
- 02
You describe the business
Your truck sizes, your crew count, whether you charge by the hour or by volume, and how far you travel.
- 03
Your front desk goes live
Your site is live and quote calls get answered from the back of a truck.
- 04
The first one it books
Someone asks about a two-bed across town. The agent takes both addresses, the stairs, the date, and books the estimate.
- 05
The follow-up runs itself
Confirmations go out, the crew gets the addresses and access notes, and every past move stays on the customer record.
Questions moving companies ask
- Can it give a price without seeing the place?
- It gives your ballpark from bedrooms, floors and distance, then books the survey or estimate. It never commits you to a number you did not set.
- What stops a booking clashing with a truck already out?
- It books against your real truck and crew availability, so the date it offers is a date you can actually work.
- Does the crew get the access details?
- Yes. Stairs, elevator, parking and anything oversized go to the crew with the job, so nobody discovers a third-floor walk-up on the morning.
Exydio also works for
Stop losing the calls you cannot take
Describe your moving company once. Exydio builds the site, answers the phone, books the work, and handles the follow-up from there.
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